Support Policy

Effective Date: 20 Sep 2025

At Jeevith Computer, we are committed to providing reliable customer support and vendor assistance to ensure a smooth and trusted shopping experience. This Support Policy outlines the type of support available, responsibilities of the platform, vendors, and customers, as well as the processes for resolving issues.

1. Scope of Support

We provide support in the following areas:

• Order Assistance – Issues related to order placement, confirmation, and status tracking.

• Payment & Billing – Help with failed transactions, duplicate charges, and refunds.

• Returns & Refunds – Guidance on initiating and processing returns/refunds under our Return Policy.

• Account & Security – Support for login issues, account verification, and security concerns.

• Vendor Disputes – Mediation between buyers and vendors in case of product or service disputes.

• General Inquiries – Information about products, services, and promotions.

2. Support Channels

Customers and vendors can contact us through:

• 📧 Email Support – [Insert Email Address]

• 📞 Phone Support – [Insert Number]

• 💬 Live Chat Support – Available on our website/app during business hours.

• 📍 Helpdesk/Ticket System – For order-related issues requiring tracking and escalation.

Business Hours:
Monday to Friday – 9:00 AM to 7:00 PM (IST)
Saturday – 10:00 AM to 5:00 PM (IST)
Closed on Sundays and National Holidays.

3. Vendor Responsibilities

• Vendors must provide after-sales support for products sold, including warranty claims, replacements, and technical assistance where applicable.

• Vendors are required to respond to customer queries raised through the platform within 48 hours.

• Vendors failing to provide adequate support may face penalties, including account suspension or removal from Jeevith Computer.

4. Customer Responsibilities

• Customers should provide accurate order details (order ID, product name, date of purchase) when contacting support.

• Customers must first review the Return Policy and vendor product information before submitting complaints.

• Abusive, offensive, or fraudulent claims may result in suspension of support privileges.

5. Response & Resolution Time

• General Inquiries: Initial response within 24 hours.

• Order/Payment Issues: Initial response within 24–48 hours; resolution within 5–7 business days.

• Returns/Refunds: Resolution time depends on vendor verification, generally within 7–10 business days.

• Technical/Warranty Issues: As per vendor/manufacturer timelines.

6. Dispute Mediation

• If a customer and vendor cannot reach an agreement, Jeevith Computer will step in as a neutral mediator.

• Our decision, based on platform policies and supporting evidence, will be considered final and binding.

7. Limitations of Support

Our support does not cover:

• Direct technical troubleshooting of third-party software/hardware unless provided by the vendor.

• Installation, on-site repair, or maintenance services not listed under the order.

• Issues caused by unauthorized modifications, tampering, or misuse of products.

8. Policy Updates

Jeevith Computer reserves the right to update this Support Policy at any time. Users and vendors are encouraged to review it regularly to stay informed.

9. Contact Us

For support-related concerns, please reach us at:
📧 Email: jeevithdistributors@gmail.com
📞 Phone: +919487757155
📍 Address: No 62a/3, Natrampalli Mai Kudiyanakuppam, Jolarpettai, Vellore , Tirupathur, Tamil Nadu 635851, India